Yes really, it’s not just a tag or teaser line. I’m really writing to to praise one of the most maligned of New York state; the Department of Motor Vehicle employee. You’ve seen the bad cartoons and commercials about the waiting and abuse delivered at the hand of DMV workers. Well….It’s changed a lot. I had some business with DMV recently and they were really nice, efficient, customer oriented and genuinely caring. No I wasn’t on meds.
In the last few months I’ve had to renew my license and get my 17 year old his learner’s permit. Between the Schenectady and Clifton Park DMV’s I saw an evolution. Magic..Pure and simple. No big waits, no hassles and SMILES. Real honest “We’re really trying to get you in and out with a smile” type of service. They did a great job of examining my documents for the new Enhanced Driver’s License and getting my son his permit in record time. No, it’s not driver-thru type speedy service but then again I want them to make sure I am who I say I am.
It did my grizzly old heart good to see the “upstate state of mind” showing up at DMV. In a time when it’s popular to demonize our state employees, it seems they are trying to provided the best service they’re allowed to.
TK
You have to be from upstate to understand that we can get a frost or a snow flurry or two right up to Memorial day. Not that deters the black flies or no-see-ums as they are often called.